In case you wish to correct/amend the data of your registration and/or make any changes regarding your entry, you have to send a relevant request to one of the following email addresses:
This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.
After sending the request you will receive a response with any instructions you need to follow.
On the subject of your email request you need to mention the correlating title which refers to the change you wish to make based on the cases below:
1) Correction of Runners’ Basic Data
Refers to runners’ identification data (name, date of birth, nationality, phone numbers and email address) and not to name/ runner replacement.
2) Correction/ Add Finish time
Correcting or adding your best finish time is possible only until 25 September. After that date a penalty fee of €5.00* is applied.
On your email you need to mention your exact finish time (hh:mm:ss), the event, as well as the year that took place. It is noted that we will only take under consideration finish times that took place in the last three years (2021-2023).
→ Attention: Sending the request doesn’t imply automatic placement in the corresponding starting block. The finish time you submit is checked and in case of non-compliance with the above instructions or inaccuracies, the request will be denied.
3) Add a Note for Placement in the same starting block with a co-athlete
Adding a note for placement in the same starting block is possible only if the request is sent until 25 September. After this date, these requests are examined at the Runners’ Center & Marathon EXPO (see Case 8).
In the email request, the co-athlete's name and registration ID code must be mentioned. It is noted that the request must be sent by both runners; otherwise the request is not taken into account when placing you in a starting blocks. Finally, it is noted that in case the request is approved, the runners will be placed in the starting block corresponding to the slowest runner.
In case more than one person is recorded, the above procedure should be done by all interested parties.
→ Attention: Sending the request doesn’t imply automatic placement in the corresponding starting block. Requests will be considered on a case-by-case basis by the competition department and will only be approved if deemed feasible.
4) Change T-shirt size
You must mention the size you wish to receive. It is noted that such requests are accepted until 25 September.
5) Change Registration Level
Requests for Upgrade from Advanced to Full Registration Level are accepted until 25 September and the runner needs to cover the fee difference between the level.
In case of change in Registration Level from Full to Advanced, the fee difference is refunded to the runner after the deduction of 10,00€ as handling fees.
6) Change the Distance of Participation
Change in the distance of participation is possible without penalty fee until September 25.
In case a runner wishes to change his/her race of participation to a greater distance, he/ she needs to cover the fee difference between the races.
In case a runner wishes to change the race of participation to a smaller distance, the runner has the option to receive a refund of the fee difference after the deduction of 10,00€ as handling fees or the option to donate the remaining amount to a NGO partnering with this event.
Requests for change in the distance of participation after September 25 are accepted until the final closure of the registrations platform, however a penalty fee of € 5.00* is applied regardless of the distance. In addition, the applicant must cover any fee difference between the races and registration levels. After the registrations platform is closed (October 1st), these requests are accepted ONLY at the Runners’ Center & Marathon EXPO.
→ In case of Group Registration the request must be sent by the Group Manager to This email address is being protected from spambots. You need JavaScript enabled to view it..
7) Change the Registration Name/ Runner Replacement
A change in a runner's entry name is possible free of charge until September 25th. After this date, a penalty fee of € 5.00 * is applied. It is noted that, after the registrations platform is closed (October 1st), these requests are accepted ONLY at the Runners’ Center & Marathon EXPO.
The request for the registration name change needs to be sent by the Original Runner and he/she needs to state the personal information of the New Runner. Changes of registration name at the Runner's Center & Marathon EXPO can be requested either by the Original Runner (provided that he/she knows the necessary personal data of the New Runner) or the New Runner (provided that he/she has all necessary documents to collect the Original Runners' race kit), who can address the Registrations Management Office at the Runners' Center in order to complete the procedure.
→ In case of Group Registration the request needs to be sent by the Team Manager to This email address is being protected from spambots. You need JavaScript enabled to view it..
8) Change of Starting Block
Arbitrary change in the starting block by a registered runner is prohibited and results in his/her erasure from the results of the race.
This change can be made only at the Runners’ Center & Marathon EXPO and a penalty fee of € 5.00 * is applied.
It is noted that in case the limits of each starting block that the runner wishes to be place have been completed, then he/she is placed in the next starting block with availability.
Finally, changes to the starting blocks will be made within reasonable limits, depending on the best finish time of the runner. E.g. A runner with best finish time at 40 minutes in a 5km distance will NOT be placed in the first starting blocks.
→ Attention: Such requests will be considered on a case-by-case basis and will only be made if deemed feasible.
9) Cancellation of registration
Cancellations are possible strictly until 25 September 2023. Cancellation request should only be sent to the following email: This email address is being protected from spambots. You need JavaScript enabled to view it. .
In all cases of cancellations requests sent up until the above date to the above email, the registration fee is refunded to the applicant, after the deduction of 10.00€ as handling fees, regardless the race of registration. It is noted that any NGO donations are non-refundable.
Read the Cancellation Policy of the event in detail here.
* The penalty fee for these changes is applied as handling fees, as well as to cover the cost of producing new blank bib number envelopes, which will be given to runners for the above changes. The penalty fee is not applied in the case 1, 4 and 5.
